Help & FAQ

Everything parents want to know.

Browse by topic, or skip ahead and just give us a call - we love a chat.

General

Are you open?+

Please check our advertised opening hours on the locations page for the most up-to-date times.

Do I need to book in advance?+

Only for parties. Play sessions are walk-in.

Do you have Wi-Fi?+

Yes, free Wi-Fi throughout both venues.

Do you sell socks?+

No, please bring your own grippy socks.

Play sessions

How long is a play session?+

90 minutes.

Can adults go into the playframe with the children?+

Yes, adults are welcome inside the frame with their child.

Parties

How do I book a party?+

Online via our booking system - just click the Book Now button.

How do I know my party is booked?+

You'll receive a confirmation email once your booking is complete.

How long is a party?+

All parties are 2 hours.

What happens if I need to cancel or reschedule?+

Please call the party team to cancel or reschedule - we handle changes manually with as much notice as possible. Deposits are non-refundable.

Can I transfer my booking from one venue to another?+

Deposits can only be moved between venues within a 48-hour grace period after booking. After that, deposits are locked to the original venue.

Can I bring my own food for the adults?+

No outside food, but we can cater for all adults from our café menu.

Can we play laser tag during the day?+

No - laser tag is only available after hours for pre-booked parties.

Laser Tag & Run

How much does Tag & Run cost?+

€3 per child.

How does Tag & Run work?+

Purchase a tag band at reception and get one hour to run around our interactive frame tagging as many pods as you can to try and beat the leaderboard. Each child gets a prize at the end.

Still got a question?

The team reply within one working day, usually faster.