Terms, Conditions & Policies.

1. Booking Terms & Conditions

• Bookings are confirmed only once payment or the required deposit has been received.
• Customers are responsible for selecting the correct venue, date, time, package and guest numbers.
• Deposits secure staff, catering and facilities and are non-refundable.
• Final guest numbers must be confirmed at least 7 days before the event.
• Guest numbers may increase (subject to availability) but cannot be reduced to below 10 after confirmation.
• Deposits should be paid before event commences.
• Late arrivals do not extend the booking duration.
• Jungle Den reserves the right to refuse admission if a party arrives at the wrong centre due to incorrect booking.

2. Refund & Cancellation Policy

• Party deposits are strictly non-refundable.
• More than 14 days' notice: booking may be transferred within 90 days.
• 7-14 days: transfer may be considered subject to availability.
• Less than 7 days: no refunds, transfers or credits.
• No refunds are given for absent guests, late arrivals or early departures.
• If Jungle Den cancels a booking due to circumstances within its control, customers will be offered either an alternative date or a full refund.

3. Rules of Play

• Children must remain under the supervision of a responsible adult at all times.
• Socks must be worn on all play equipment.
• Shoes, food, drinks, jewellery, scarves and clothing with long cords are not permitted on the play frame.
• Children should only use equipment suitable for their age and ability.
• Rough play, bullying, climbing on netting and abusive behaviour are prohibited.
• Children who have suffered vomiting or diarrhoea within the previous 48 hours should not attend.
• Jungle Den reserves the right to refuse entry / remove any guest whose behaviour compromises safety.

4. Party Terms

• Party organisers should arrive 15 minutes before the scheduled start time.
• Guests should arrive no earlier than 10 minutes before the booking.
• Only birthday cakes may be brought onto the premises unless agreed in writing.
• Outside entertainers require prior written approval.
• Additional guests will be charged at the applicable rate.
• Party rooms and packages may occasionally be substituted with suitable alternatives where operationally necessary.

5. School & Group Visits

• Teachers and group leaders remain responsible for supervising children throughout the visit.
• Risk assessments should be completed by the visiting organisation where required.
• Group organisers must advise Jungle Den of any additional support or medical requirements before arrival.
• Full payment must be received before arrival.

6. Laser Activities

• Participants must attend the safety briefing before entering the arena.
• Equipment must be used correctly and not deliberately damaged.
• Unsafe behaviour may result in immediate removal without refund.

7. Food & Allergies

• Customers must notify Jungle Den of allergies before attending.
• Although every reasonable effort is made to manage allergens, an allergen-free environment cannot be guaranteed.
• Alcohol is prohibited on the premises unless expressly authorised for a private event.

8. Health & Safety

• Customers must comply with all staff instructions, safety signage and emergency procedures.
• Jungle Den may refuse admission where capacity limits or safety considerations require.

9. Behaviour Policy

• Abusive language, threatening behaviour, intoxication, vandalism and bullying will not be tolerated.
• Guests may be removed without refund if these standards are breached.

10. Photography & CCTV

• Personal photography is permitted provided the privacy of other guests is respected.
• CCTV operates throughout the premises for safety, security and crime prevention.

11. Privacy Policy (GDPR)

• Jungle Den collects only the information necessary to process bookings and operate its business.
• Marketing emails are sent only where consent has been provided.
• Customers have the right to access, correct or request deletion of their personal information in accordance with Irish GDPR legislation.

12. Waiver & Participation Agreement

• Indoor play and laser activities involve inherent risks.
• By entering Jungle Den, customers acknowledge these risks and accept responsibility for supervising children in their care.
• Jungle Den will provide first aid where appropriate but accepts no responsibility for injuries arising from misuse of equipment or failure to follow safety instructions.

13. Gift Vouchers

• Gift vouchers are valid for 5 years from the date of purchase.
• Vouchers are redeemable at both Jungle Den Naas and Newbridge.
• Vouchers are non-refundable and non-transferable, and cannot be exchanged for cash.
• Each voucher is single-use — the full value must be redeemed in one visit and any unused balance is forfeited.
• Vouchers can be used against party bookings or any other purchase at Jungle Den.
• Vouchers are delivered by email; it is the buyer's responsibility to provide correct recipient details.
• Lost, stolen or deleted voucher codes cannot be replaced.
• Jungle Den reserves the right to refuse a voucher that appears altered, duplicated or fraudulently obtained.

14. Limitation of Liability

• Nothing in these terms limits liability where it cannot legally be excluded.
• Subject to applicable Irish law, Jungle Den shall not be liable for indirect or consequential losses arising from the use of its facilities.

15. Governing Law

• These Terms & Conditions are governed by the laws of Ireland and any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

16. Booking Declaration

• Before completing an online booking, customers must confirm:

"I have read and agree to the Jungle Den Terms & Conditions, Refund Policy, Rules of Play, Privacy Policy and Waiver & Participation Agreement. I understand that deposits are non-refundable and that I am responsible for ensuring all booking details are correct before completing my booking."

17. Cancellation & Refund Policy

• Party deposits are strictly non-refundable.
• More than 14 days' notice: booking may be transferred within 90 days.
• 7-14 days: transfer may be considered subject to availability.
• Less than 7 days: no refunds, transfers or credits.
• No refunds are given for absent guests, late arrivals or early departures.
• If Jungle Den cancels a booking due to circumstances within its control, customers will be offered either an alternative date or a full refund.